FAQ-frequently asked questions

What are the shipping times for your products?

We take 1-4 days to process your order then 8-14 days to deliver it to you.

Do you ship anywhere in the world?

No, we only deliver to France at the moment

Where do we ship your product from?

We ship the majority from our headquarters to France and a minority are shipped from Spain or other locations in France.

Do you provide product tracking information?

Yes, we provide you with tracking of your package in the “track my package” section on our site.

Some items are missing from my order, what's happening?

Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: caratsacroquer@gmail.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Cergy in France

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: caratsacroquer@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy: https://letechtetetracker.com/policies/refund-policy